Accommodation & Rates > Good to know

Things to know about your stay at Hotel Spitaler

All information from A to Z

Departure

On the day of your departure your room will be available to you until 11 a.m. Needless to say, you will still be allowed to use the spa area, the showers and changing booths, and for an extra fee of 15.00 euro per person you can help yourself to the lunch and cake buffet.

If you arrived by train or plane we are happy to bring you to the train station of Bolzano or Ponte Adige, or the airport of Bolzano – completely free of charge. Just let us know in time and we will organize everything for you.


Arrival

Your room will be ready to move into from 2 p.m. If you should arrive after 6 p.m., please let us know beforehand. On the day of your arrival the lunch buffet (1 p.m. to 4 p.m.) and the cake buffet (3 p.m. to 5 p.m.) are included.

On request we can pick you up free of charge at the train station of Bolzano or Ponte Adige or at the airport of Bolzano. Please let us know beforehand your time of arrival.


Deposit

There is no need to pay a deposit. Your written booking confirmation is enough to book a room.


Single room supplement

For the single use of a comfort room you will be charged with an extra 30.00 euro per person and night.


Discounts on the holiday apartments

With a stay of two full-paying adults it is especially convenient for children, teenagers and extra persons.

  • children up to the age of 3.99 years: 10.00 euro per night if you are staying more than four nights, otherwise 13.00 euro per night
  • children aged 4 to 6.99 years: 70 % discount
  • children aged 7 to 11.99 years: 50 % discount
  • teenagers aged 12 to 17.99 years: 30 % discount
  • persons from 18 years of age: 20 % discount


Discounts on the rooms & suites

With a stay of two full-paying adults it is especially convenient for children, teenagers and extra persons.

  • children up to the age of 3,99 years: 20.00 euro per night if you are staying more than four nights, otherwise 23.00 euro per night
  • children aged 4 to 6.99 years: 70 % discount
  • children aged 7 to 11.99 years: 50 % discount
  • teenagers aged 12 to 17.99 years: 30 % discount
  • persons from 18 years of age: 20 % discount


Holiday apartments

  • The holiday apartments will be ready to move into from 3 p.m. on the day of arrival.
  • On the day of departure you should leave the holiday apartment before 11 a.m.
  • The holiday apartments will be cleaned every four days (kitchen excluded), if you have booked at least six nights. The towels will be changed every second day. On request and for an additional charge of 20.00 Euro per day your holiday apartment will be cleaned daily (kitchen excluded).
  • For the final cleaning you will be charged 35.00 euro (type A) or 45.00 euro (type B and C).
  • You can find the prices for breakfast, lunch and dinner here [Holiday apartments].


Early bird bonus for beauty & massages

If you book your beauty treatments and massages already before your arrival you will get an early bird discount of 5 %!


Dogs

On request, your four-legged friend can accompany you during your stay at Hotel Spitaler. Per animal and night you will be charged with 19.00 euro, food not included. You should also bring your dog basket and/or your dog blanket. Please understand that dogs are not allowed in the dining rooms, the spa area and indoor pools as well as on the lawn.


Rates of the rooms & suites

The rates are per person and night with ¾-board of pleasure and attendance of the varying weekly programme included. You are also welcome to just book breakfast for your stay.

Additionally you will be charged with a local tax of 1.60 per person (except children under 14 years) and night.


Rates of the holiday apartments

The rates are per person and night (meals excluded). Additionally you will be charged with a local tax of 1.60 per person (except children under 14 years) and night. On request you can order breakfast, lunch and dinner daily.


Travel cancellation insurance

Should something come up shortly before your planned holiday, it could be an advantage to acquire a travel insurance. It will protect you from possibly arising cancellation fees. You can get more information anytime via phone or e-mail. Here you can find the travel cancellation insurance! 


Cancellation conditions

Up to three weeks before your arrival a possible cancellation is free of charge. If you have to cancel later than three weeks before your arrival, you will be charged with with three nights, unless the room or the holiday apartment are being booked by someone else. To avoid such expenses, it would be advisable to acquire a travel cancellation insurance.


Bed and breakfast

If you decide to stay at the hotel with breakfast only, your price including the ¾-board of pleasure will be reduced by 12.00 per person and night.


Payment options

You can pay your hotel bill with your ATM card, Visa, MasterCard or cash. Please keep in mind that due to legal requirements in Italy you will only be allowed to pay a maximum amount of 2,999.99 in cash.