Departure
On the day of your departure your room will be available to you until 11 a.m. Needless to say, you will still be allowed to use the spa area, the showers and changing booths, and for an extra fee of 15.00 euro per person you can help yourself to the lunch and cake buffet.
If you arrived by train or plane we are happy to bring you to the train station of Bolzano or Ponte Adige, or the airport of Bolzano. Just let us know in time and we will organize everything for you.
Arrival
Your room will be ready to move into from 3 p.m. If you should arrive after 6 p.m., please let us know beforehand. On the day of your arrival the lunch buffet (1 p.m. to 4 p.m.) and the cake buffet (1 p.m. to 5 p.m.) are included.
On request we can pick you up at the train station of Bolzano or Ponte Adige (for free) or at the airport of Bolzano. Please let us know beforehand your time of arrival.
Deposit
There is no need to pay a deposit. Your written booking confirmation is enough to book a room.
Single room supplement
For the single use of a comfort room you will be charged with an extra 30.00 euro per person and night.
Discounts on the holiday apartments
With a stay of two full-paying adults it is especially convenient for children, teenagers and extra persons.
Discounts on the rooms & suites
With a stay of two full-paying adults it is especially convenient for children, teenagers and extra persons.
Holiday apartments
Early bird bonus for beauty & massages
If you book your beauty treatments and massages already before your arrival you will get an early bird discount of 5 %!
Dogs
On request, your four-legged friend can accompany you during your stay at Hotel Spitaler. Per animal and night you will be charged with 30.00 euro, food not included. You should also bring your dog basket and/or your dog blanket. Please understand that dogs are not allowed in the dining rooms, the spa area and indoor pools as well as on the lawn.
Rates of the rooms & suites
The rates are per person and night with ¾-board of pleasure and attendance of the varying weekly programme included. You are also welcome to just book breakfast for your stay.
Additionally you will be charged with a local tax of 3,00 euro per person (except children under 14 years) and night.
Rates of the holiday apartments
The rates are per person and night (meals excluded). Additionally you will be charged with a local tax of 3,00 euro per person (except children under 14 years) and night. On request you can order breakfast, lunch and dinner daily.
Travel cancellation insurance
Should something come up shortly before your planned holiday, it could be an advantage to acquire a travel insurance. It will protect you from possibly arising cancellation fees. You can get more information anytime via phone or e-mail. Here you can find the travel cancellation insurance!
Cancellation conditions
Please do not forget to think about taking out travel insurance, as occasionally, the unexpected can happen before the start of a trip. With our trip cancellation insurance, you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click here to take out your personal insurance.
Bed and breakfast
If you decide to stay at the hotel with breakfast only, your price including the ¾-board of pleasure will be reduced by 12.00 per person and night.
Payment options
You can pay your hotel bill with your ATM card, Visa, MasterCard or cash. Please note that according to the legal regulations in Italy, cash payments are only possible to a limited extent.